Refund policy
Returns & Refunds Policy
Effective Date: 5 February 2026
Company: Sweetsultan Clothing Pvt Ltd
Address: #714A, Spencer Plaza, Phase 2, 7th Floor, Anna Salai, Thousand Lights, Chennai-600002, India
Email: info@sweetsultanclothing.com
Website: www.sweetsultanclothing.com
Return and Refunds Eligibility
We accept returns within 14 days of delivery, subject to the following conditions:
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Only items with incorrect items or items with manufacturer defects delivered will be accepted for return.
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The incorrect Items must be unused, unwashed, in original condition, and returned with Original tags attached and original packaging intact.
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Free from fragrance, stains, or signs of wear
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Accompanied by valid proof of purchase
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Change-of-mind returns are not accepted.
Silk scarves are not eligible for refunds or exchanges due to hygiene reasons.
However, if you receive an incorrect item, we are happy to accept a return for correction or replacement within 14 days from the date of delivery. Please ensure the item is unused, unwashed, free from fragrance or signs of wear, with tags attached, in original condition and packaging, and accompanied by valid proof of purchase.
Refunds are not available, including for change-of-mind purchases.
We kindly encourage customers to review product details carefully before placing an order.
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Chargebacks We cannot accommodate chargebacks or refund requests related to customs duties, taxes, or tariffs, as these are imposed by your local government and are entirely outside our control. Chargebacks filed for such reasons will be considered a violation of our store policies, as these costs are the buyer’s responsibility and are clearly disclosed prior to purchase.
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We cannot accommodate chargebacks or refund requests related to customs duties, taxes, or tariffs, as these are imposed by your local government and are entirely outside our control. Chargebacks filed for such reasons will be considered a violation of our store policies, as these costs are the buyer’s responsibility and are clearly disclosed prior to purchase.
Shipping and customs charges are non-refundable.The customer is responsible for return shipping costs, unless the item contains manufacturer defects or incorrect items.
Please note: While we strive to represent each product as accurately as possible, slight variations in color or detail may occur due to lighting during photography, individual screen settings, and the nature of silk printing. These differences are not considered defects but are part of the individuality of printed textiles.
4. Return Process
Step 1: Email us at info@sweetsultanclothing.com with subject: Return Request – [Order Number].
Step 2: Attach item images and reason for return.
Step 3: Our team will respond within 2–3 business days with return instructions.
Step 4: Once approved, schedule pickup or courier the item to our return address.
Note: Returns without prior approval may be rejected.
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Product Variation Disclaimer
Please note that minor variations may occur between products due to the nature of silk fabric and the digital printing process.
Our garments may exhibit slight differences in:
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Color
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Print alignment
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Texture or sheen
These variations may result from:
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The digital printing process on silk
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Lighting conditions during photography, which may cause the product to appear slightly different in photos compared to how it looks in person
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Differences in individual screen settings
These are not considered manufacturing defects, but are natural results of working with high-quality silk materials and digital production methods.
Damaged or Incorrect Items
If you receive a defective, damaged or incorrect product, please contact us within 14 days of delivery.
- Email info@sweetsultanclothing.com within 14 days
- Include order number and clear photos
- We will assess the issue and offer a suitable remedy—whether a replacement, refund, or store credit—based on your preference.
How to Request a Return
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Email us at info@sweetsultanclothing.com with the subject line “Return Request – [Order Number]”.
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Include clear photos of the item (if defective or incorrect).
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Our team will respond within 2–3 business days with next steps.
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If approved, return shipping instructions will be provided.
Order Cancellations
Orders may be cancelled within 24 hours of placement, provided they haven’t been shipped.
After dispatch, cancellations are no longer possible
Out-of-Stock Items: In the event that an item is out of stock after your order is placed, we will notify you promptly. A full refund will be issued for the unavailable item(s). Exchanges or replacements will not be offered in such cases.
Jurisdiction-Based Consumer Rights:
United States
Under FTC rules, you are entitled to a refund or replacement if the item is faulty or not as described.
Qatar: Under Qatar Consumer Protection Law No. 8 of 2008, consumers have the right to a repair, replacement, or refund for products that are defective, unsafe, or not in conformity with agreed specifications.
Saudi Arabia: Under the Saudi Consumer Protection Law and its Implementing Regulations issued by the Ministry of Commerce, consumers have the right to return faulty, unsafe, counterfeit, or misrepresented products and obtain a refund, replacement, or repair as applicable.
In the above countries , you are protected by law and may receive a repair, replacement, or refund if a product is faulty or not as described; however, returns for change of mind depend on the seller’s return policy.
Questions?
For help with returns, refunds, or exchanges, please contact us:
📧 Email: info@sweetsultanclothing.com
🕒 Support Hours: 10 AM – 5 PM IST (Mon–Fri)