Privacy policy
Privacy Policy
Effective Date: 5 February 2026
Company: Sweetsultan Clothing Pvt Ltd
Business Address: #714A, Spencer Plaza, Phase 2, 7th Floor, Anna Salai, Thousand Lights, Chennai-600002, India
Email: help@sweetsultanclothing.com
Website: www.sweetsultanclothing.com
1. Scope
We value the trust you place in us and recognize the importance of secure transactions and information privacy. Sweet Sultan respects the privacy of its users and is committed to protecting their personal data. This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information when you visit or make a purchase from our website. This policy applies to users accessing the website from the United States (excluding California), Saudi Arabia and Qatar. By accessing or using our services, you consent to the practices described in this Policy.
2. What We Collect
We may collect the following personal information when you browse, place an order, or contact us:
-
Identity Information: Full name, phone number
-
Contact Details: Email address, shipping/billing address
-
Payment Details: Partial payment information (via Stripe, PayPal – not stored by us)
-
Order Information: Purchase history, order numbers
-
Device Data: IP address, browser type, time zone, cookies, and browsing activity
-
Marketing Preferences: Opt-ins to email, SMS, or promotional content
We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information. If you set up an account or transact with us, we may seek some additional information, such as billing address, and/ or other payment instrument details and tracking information from cheques or money orders to provide services, enable transactions or to refund for cancelled transactions. If you choose to post messages on our message boards, personalised messages, images, photos, gift card message box, chat rooms or other message areas or leave feedback/product review or if you use voice commands to shop on the Platform, we will collect that information you provide to us. Furthermore we may use the images shared by you. Please note such messages posted by you will be in public domain and can be read by others as well, please exercise caution while posting such messages, personal details, photos and reviews. We retain this information as necessary to resolve disputes, provide customer support, internal research and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information into a file specific to you. While you can browse some sections of our Platform without being a registered member, certain activities (such as placing an order or consuming our online content or services or participating in any event) requires registration. We may use your contact information to send you offers based on your previous orders or preferences and your interests. If you receive an email, a call from a person/association claiming to be from Sweet Sultan seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. We at Sweet sultan., or our affiliate logistics partner do not at any time connect with you requesting for such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency
3. Use
We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customise your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as otherwise described to you at the time of collection of information.
We will ask for your permission to allow us access to your text messages (SMS), instant messages, contacts in your directory, camera, photo gallery, location and device information:
-
to send commercial communication regarding your orders or other products and services,
-
enhance your experience on the platform and provide you access to the products and services offered on the Platform by sellers, affiliates, partners or lending partners.
You understand that your access to these products/services may be affected in the event permission is not provided to us. In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about users' activity on our Platform. We identify and use your IP address to help diagnose problems with our server, and to administer our Platform. Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete surveys conducted either by us or through a third- party market research agency. These surveys may ask you for personal data, contact information, gender, date of birth, demographic information (like pin code, age or income level) attributes such as your interests, household or lifestyle information, your purchasing behaviour or history preference and other such information that you may choose to provide. The survey may involve collection of voice data or video recordings. Participation in these surveys are purely voluntary in nature. We use this data to tailor your experience at our Platform, providing you with content that we think you might be interested in and to display content according to your preferences.
4. Hosting & Data Storage
Our website is built and hosted using third-party platforms, including Shopify and GoDaddy:
-
These service providers do not host servers in India.
-
Customer data may be stored on servers located in the United States, Canada, or Europe, depending on the platform.
-
By using our website, you consent to the international transfer of your personal data,
These transfers are performed in accordance with applicable data protection laws, and we ensure that adequate safeguards are in place.
5. Legal Bases for Processing (Where Applicable)
-
USA: Personal data is collected for legitimate business purposes and with user consent.
-
GDPR : We collect data based on consent, contractual necessity, and legal obligation.
Qatar: Under the Qatar Personal Data Privacy Protection Law (Law No. 13 of 2016), you have the right to access, correct, erase, and restrict the processing of your personal data.
Saudi Arabia: Under the Saudi Personal Data Protection Law (PDPL) issued by the Saudi Data & AI Authority (SDAIA, 2021), you have the right to access, correct, delete, and restrict the processing of your personal data.
6. Sharing
We do not sell or rent your personal information. We may share your data only with:
-
Payment Processors: PayPal or Razorpay
-
Shipping Partners: For delivery and customs purposes
-
IT Service Providers: Shopify, GoDaddy, and related third-party tools
-
Regulatory Bodies: When required by law
-
These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may disclose personal data to third parties such as prepaid payment instrument issuers, third-party reward programs and other payment opted by you. These disclosures may be required for us to provide you access to our services and products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. We may disclose personal and sensitive personal data to government agencies or other authorised law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal data to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. We and our affiliates will share / sell some or all of your personal data with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or reorganisation, amalgamation, restructuring of business. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal data.
7. Data Deletion and Retention
You have an option to delete your account by visiting your Profile and Settings on your mobile application, this action would result in you losing all information related to your account. You can also write to us at the contact information provided below to assist you with these requests. By deleting your account, you will not be able to access your order history, your preferences, details of any pending orders, exchanges, return or refunds, coupons or benefits from loyalty programs. We may in event of any pending grievance, claims, pending shipments or any other services we may refuse or delay deletion of the account. Please note, that deletion of account will not be retroactive and will be in accordance with the terms of this Privacy Policy, related Terms of Use and applicable laws. Once the account is deleted, you will lose access to the account. To access the Platform again you would need to register as a new user on our Platform. We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse; to enable us to exercise its legal rights and/or defend against legal claims; or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes
8. Your Rights by Country
We take every reasonable step to ensure that your personal data we process is accurate and, where necessary, kept up to date. If any of your personal data we process is inaccurate (having regard to the purposes for which they are processed) will either be erased or rectified. You may access, rectify, and update your personal data directly through the functionalities provided on the Platform. You have an option to withdraw your consent that you have already provided by writing to us at the contact information provided below. Please mention “for withdrawal of consent” in the subject line of your communication. We may verify such requests before acting upon your request. Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, related Terms of Use and applicable laws. Your withdrawal of consent may hamper your access to the Platform or restrict certain provision of our services to you for which we consider that information to be necessary. Following are these rights provided to you according to the jurisdiction:-
8. Your Rights by Country
United States (excluding California)
-
Right to access, correct, or delete your personal data
-
Qatar: Under the Qatar Personal Data Privacy Protection Law (Law No. 13 of 2016), you have the right to access, correct, erase, and restrict the processing of your personal data.
-
Saudi Arabia: Under the Saudi Personal Data Protection Law (PDPL) issued by the Saudi Data & AI Authority (SDAIA, 2021), you have the right to access, correct, delete, and restrict the processing of your personal data.
9. Consent
By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. You, while providing your personal data over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy. You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention “Withdrawal of consent for processing personal data” in your subject line of your communication. We will verify such requests before acting on our request. Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, related terms of use and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.
9. Security Precautions
We implement reasonable physical, electronic, and administrative measures to protect your data. All payments are encrypted via secure payment gateways. However, as with all internet-based services, we cannot guarantee absolute security. To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures, in line with international standards ISO/IEC 27001:2013 which is recognised as one of the highest information security standards. Whenever you access your account information, we offer the use of a secure server. The transmission of information is not completely secure for reasons beyond our control. We adopt industry standard security measures and keep updating our systems from time to time to protect your personal data against any hacking or virus dissemination. However, by using the Platform, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.
We implement reasonable physical, electronic, and administrative measures to protect your data. All payments are encrypted via secure payment gateways. However, as with all internet-based services, we cannot guarantee absolute security.
10. Choice/Opt-Out
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us after setting up an account. If you do not wish to receive promotional communications from us, then please unsubscribe by clicking on the unsubscribe link in the email or send us an email info@sweetsultanclothing.com at here to unsubscribe/opt-out
11. Cookies
We use data collection devices such as "cookies" on certain pages of the Platform to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal data. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter "cookies" or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes. Google Analytics helps us understand how our customers use the site. You can read more about how Google uses your personal data here. You can also opt-out of Google Analytics here
12. Advertisements
We use third-party advertising companies to serve ads when you visit our Platform. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this Platform and other websites in order to provide advertisements about goods and services of interest to you. You have an option to opt-out from tracking of personalised advertising using the “Opt out of Ads Personalization” settings using your device’s settings application. Sweet Sultan Clothing Pvt Ltd will have no access to your GAID once you select this feature
11. Third-Party Links
Our site may contain links to external websites. We are not responsible for the privacy practices or content of such third-party websites.
12. Children’s Privacy
Use of our Platform is permitted only by individuals who are legally capable of entering into binding contracts under the laws of their respective country (including the age of majority: 18 years in most jurisdictions). We do not knowingly collect or solicit personal information from individuals under the age of 18.
If you provide us with any personal data of a person under 18 years of age, you confirm that you are legally authorized to do so and consent to our use of that data in accordance with this Privacy Policy.
15. Changes to This Privacy Policy
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our Privacy Policy got last updated, placing a notice on our Platform, or by sending you an email when we are required to do so by applicable law.
16. Contact Us
If you have a query, concern, or complaint in relation to collection or usage of your personal data under this Privacy Policy, please contact us at the contact information provided below
📧 Email: info@sweetsultanclothing.com
🕒 Hours: 10 AM – 5 PM IST