Payment Terms

Payment Policy

Effective Date: 7 July 2025
Company: Sweetsultan Clothing Pvt Ltd
Business Address: #714A, Spencer Plaza, Phase 2, 7th Floor, Anna Salai, Thousand Lights, Chennai-600002, India
Email: help@sweetsultanclothing.com
Website: www.sweetsultanclothing.com

Accepted Payment Methods

We offer secure online payments for international customers via:

Major Credit & Debit Cards (Visa, Mastercard, American Express, etc.)
PayPal
Razorpay International Checkout

All transactions are securely processed via PCI-DSS-compliant gateways. We do not store any payment details on our servers.

Supported Currencies

Prices are shown in your local or selected currency, including:

USD – for United States
AUD – for Australia
NZD – for New Zealand
HKD-for Hong Kong

Currency is automatically detected based on your region, or can be selected manually (where supported).
Note: Your bank may charge a foreign transaction fee or apply currency conversion rates that may differ from displayed prices.

Duties, Taxes & Import Charges

All international orders are shipped on a Delivered Duty Unpaid (DDU) basis:

Product prices do not include import duties, taxes, or customs fees.
Any applicable charges upon delivery are the customer’s responsibility.
Courier Company may assist with customs clearance, but we are not liable for additional charges or delays caused by customs processes.
For international orders, import duties, customs charges, and VAT (if any) are the buyer's responsibility.
We ship all international orders on a DDU (Delivered Duty Unpaid) basis.

Order Confirmation & Payment Verification

Once your payment is successfully completed, you will receive an email confirmation of your order.
Orders are typically processed within 3-5 business days, after which you’ll receive a tracking number.
Delivery takes approx. 6-12 business days depending on the destination.Subject to smooth customs clearance at both the origin and destination.
For high-value or flagged transactions, we may require additional identity verification or manual authorization before order fulfillment.

Security of Your Payment

We prioritize your payment safety. Transactions are processed using:

SSL encryption is used throughout the checkout process.
Hosted and managed by certified payment partners (PayPal, Razorpay, etc.).
We strictly follow Indian and international data protection regulations.

We do not store credit card or payment data on our servers.

Failed Transactions or Errors

If your payment is declined or unsuccessful:

Ensure your card details are correct and authorized for international transactions.
Try a different payment method or bank card.
Contact your issuing bank if the issue persists. To resolve any transaction blocks.
If the amount is debited but no order is confirmed, it will be auto-reversed within 5–7 working days.

At Sweet Sultan , we are dedicated to delivering high-quality silk scarves with honesty, care, and customer satisfaction in mind. To ensure a smooth shopping experience for all, we ask that you review the following policies designed to prevent disputes and misunderstandings.

1. Order Confirmation & Accuracy

Please double-check your shipping address, product selection, and quantity before placing your order. We cannot be held responsible for incorrect details submitted at checkout.

2. Authenticity & Product Descriptions

We take pride in the authenticity and craftsmanship of our silk scarves. All products are described as accurately as possible, with clear images and material details. If you need help choosing the right scarf, contact our support team before purchasing.

3. Billing Information

Your purchase from Sweet Sultan will appear on your card or bank statement as:
SWEET SULTAN
If you do not recognize this name, please reach out to us before filing a chargeback.

4. Processing & Shipping

Orders are generally processed and shipped within 3–5 business days. Shipping time frames vary by location. Once shipped, you will receive a tracking number for your order.

Once shipped, a tracking number will be emailed to you.

5. Returns & Refunds

Please read our Return & Refund Policy before purchasing. We accept returns within 14 days if the item is unused and in original condition. For custom or discounted items, returns may not be available.

If you’re not satisfied, please contact us first — we’re happy to help resolve any issues.

6. Fraud Prevention

To protect our customers and brand, all transactions go through secure payment channels and fraud screening tools. Suspicious or high-risk orders may be canceled or delayed.

7. Chargebacks

If you believe you’ve been wrongly charged, please email us at help@sweetsultanclothing.com before contacting your bank. Chargebacks initiated via your bank may require additional processing time and documentation.

We’re here to help. Please reach out at help@sweetsultanclothing.com or through our contact form before raising a dispute. Most issues can be resolved quickly and easily.

Dispute Resolution

If you believe you have been incorrectly charged or need a refund related to a payment issue:

Contact us first at help@sweetsultanclothing.com.
We will investigate and, if needed, initiate a refund or resolution via Razorpay or PayPal.
Refunds (if applicable) will be issued to your original payment method.

Fraud Protection Measures

To maintain transaction integrity we reserve the right to:

Orders flagged as suspicious may be held for review or cancelled.
ID verification may be required for high-value purchases.
In the event of payment failure, we reserve the right to restrict orders or refuse service

9. Compliance & Legal Disclosures

At Sweet Sultan, we are committed to operating in full compliance with applicable local and international laws. This includes:

Information Technology Act, 2000 (India) – Governing electronic commerce and data protection.
Payment and Settlement Systems Act, 2007 (India) – Ensuring secure and regulated electronic payments.
General Data Protection Regulation (GDPR) – Applied where applicable for the protection of personal data of EU and international customers.
California Consumer Privacy Act (CCPA) – Applied where applicable for customers in California, USA.
Australian Privacy Principles (APPs) under the Privacy Act 1988 – For users based in Australia.
U.S. Federal Trade Commission (FTC) Regulations – For ensuring fair marketing, advertising, and data handling practices for U.S.-based customers.
New Zealand Privacy Act 2020 – Ensuring transparency and user data rights for customers in New Zealand.
Hong Kong – Personal Data (Privacy) Ordinance (Cap. 486) – Ensuring transparency and safeguarding user data rights for customers in Hong Kong.
Consumer Protection Laws of each country where we operate, including:

Indian Consumer Protection Act, 2019
Australian Consumer Law (ACL)
U.S. Federal Trade Commission (FTC) rules
New Zealand Fair Trading Act 1986
Hong Kong – Personal Data (Privacy) Ordinance (Cap. 486) – Enforced by the Office of the Privacy Commissioner for Personal Data (PCPD),

We continuously update our practices to remain compliant with evolving regulations regarding consumer rights, e-commerce operations, and cross-border data protection.

Need Help?

📧 Email: help@sweetsultanclothing.com
🕒 Support Hours: 10 AM – 5 PM IST, Monday–Friday