For orders shipped to Saudi Arabia, all prices are inclusive of Value Added Tax (VAT). Saudi customs duties apply only to shipments exceeding the applicable threshold SAR 1,000 (including the value of the goods, shipping, and insurance) set by Saudi Customs; orders below this threshold are not subject to customs duties. Any applicable customs duties are not included in the product price.
Shipping Policy
Shipping Policy
Company: Sweetsultan Clothing Pvt Ltd
Business Address: #714A, Spencer Plaza, Phase 2, 7th Floor, Anna Salai, Thousand Lights, Chennai-600002, India
Effective Date: [07.07.2025]
Email: help@sweetsultanclothing.com
Website: www.sweetsultanclothing.com
Shipping Locations
We ship internationally to the following regions:
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United States (excluding California
- UAE
Note: Orders to California are currently not serviceable.
Order Processing Time
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All orders are processed within 3–5 business days from the date of purchase. (Monday to Friday, excluding public holidays).
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Orders are dispatched from our central warehouse located in India.
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You will receive a shipping confirmation email with your tracking number once the order is dispatched.
Processing times may be extended during festive periods or sales due to high volume.
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Shipping Methods & Estimated Delivery Time
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Destination |
Estimated Delivery Time |
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United States* |
6–10 business days (subject to smooth customs clearance both at origin and destination) |
| Saudi Arabia | 3-5 DAYS |
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| UAE |
1-7 days |
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Delivery times are indicative and may vary based on courier delays, weather conditions, or customs inspections.
*Note: We do not ship to the state of California.
Shipping Terms: Delivered Duty Unpaid (DDU)
All orders are shipped on a Delivered Duty Unpaid (DDU) basis. This means:
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Product prices exclude import duties, customs fees, and other applicable taxes for the United States.
For orders shipped to the UAE, all prices are inclusive of Value Added Tax (VAT). UAE customs duties apply only to shipments valued above AED 300; orders below this threshold are not subject to customs duties. Any applicable customs duties are not included in the product price.
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Such charges, if any, are the responsibility of the customer and must be paid at the time of delivery.as required by your country’s import laws.
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The courier company may assist in the customs clearance process, but ultimate responsibility lies with the customer.
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Please note: We are unable to accept chargebacks or refund requests due to customs duties or tariffs, as these are beyond our control.
Tracking
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Once dispatched, tracking details will be sent via email.
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You can monitor the progress of your shipment using the tracking number provided.
Delays Due to Customs or Force Majeure
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While we strive to meet the estimated delivery times, customs inspections or delays in the destination country may affect delivery.
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We are not liable or responsible for delays caused by customs processing, natural calamities, strikes, inspections, local policies or other force majeure events.
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Delivery timelines exclude any delays from customs inspections.
Incorrect Addresses & Failed Deliveries
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Please ensure your shipping address is correct at checkout.
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If a package is returned to us due to an incorrect address or failed delivery attempt, reshipping costs will be the customer’s responsibility.
7. Address Accuracy & Failed Deliveries
Please ensure your shipping address is complete and accurate before checkout. We are not responsible for delays or losses caused by incorrect or incomplete address details.
Orders returned due to incomplete or incorrect addresses may incur reshipping charges, payable by the customer.
8. Lost or Incomplete Orders
If you receive a missing item, or suspect pilferage:
- Notify us within 14 days of delivery at help@sweetsultanclothing.com.
- Share clear photos of the package, contents, and a short description.
- Do not discard the packaging until the issue is resolved.
Refunds/replacements will be processed based on the outcome of our investigation.
9. Cancelled or Undelivered Orders
If your prepaid order is undelivered or lost in transit, the full order value (excluding shipping and customs duties)will be refunded.
Questions?
If you have any questions about your shipment or need assistance, feel free to contact us:
📧 Email: help@sweetsultanclothing.com
🕒 Support Hours: 10 AM – 5 PM IST, Monday to Friday
Returns & Refunds Policy
Effective Date: 7 July 2025
Company: Sweetsultan Clothing Pvt Ltd
Address: #714A, Spencer Plaza, Phase 2, 7th Floor, Anna Salai, Thousand Lights, Chennai-600002, India
Email: help@sweetsultanclothing.com
Website: www.sweetsultanclothing.com
Return and Refunds Eligibility
We accept returns within 14 days of delivery, subject to the following conditions:
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Only items with incorrect items delivered will be accepted for return.
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The incorrect Items must be unused, unwashed, in original condition, and returned with Original tags attached and original packaging intact.
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Free from fragrance, stains, or signs of wear
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Accompanied by valid proof of purchase
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Change-of-mind returns are not accepted.
silk scarves are not eligible for refunds or exchanges.
However, if you receive an incorrect item, we are happy to accept a return for correction or replacement within 14 days from the date of delivery. Please ensure the item is unused, unwashed, free from fragrance or signs of wear, with tags attached, in original condition and packaging, and accompanied by valid proof of purchase.
Refunds are not available, including for change-of-mind purchases.
We kindly encourage customers to review product details carefully before placing an order.
- Chargebacks We cannot accommodate chargebacks or refund requests related to customs duties, taxes, or tariffs, as these are imposed by your local government and are entirely outside our control. Chargebacks filed for such reasons will be considered a violation of our store policies, as these costs are the buyer’s responsibility and are clearly disclosed prior to purchase.
- We cannot accommodate chargebacks or refund requests related to customs duties, taxes, or tariffs, as these are imposed by your local government and are entirely outside our control. Chargebacks filed for such reasons will be considered a violation of our store policies, as these costs are the buyer’s responsibility and are clearly disclosed prior to purchase.
Shipping and customs charges are non-refundable.The customer is responsible for return shipping costs, unless the item contains manufacturer defects or incorrect items.
Please note: While we strive to represent each product as accurately as possible, slight variations in color or detail may occur due to lighting during photography, individual screen settings, and the nature of silk printing. These differences are not considered defects but are part of the individuality of printed textiles.
4. Return Process
Step 1: Email us at help@sweetsultanclothing.com with subject: Return Request – [Order Number].
Step 2: Attach item images and reason for return.
Step 3: Our team will respond within 2–3 business days with return instructions.
Step 4: Once approved, schedule pickup or courier the item to our return address.
Note: Returns without prior approval may be rejected.
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Product Variation Disclaimer
Please note that minor variations may occur between products due to the nature of silk fabric and the digital printing process.
Our garments may exhibit slight differences in:
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Color
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Print alignment
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Texture or sheen
These variations may result from:
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The digital printing process on silk
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Lighting conditions during photography, which may cause the product to appear slightly different in photos compared to how it looks in person
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Differences in individual screen settings
These are not considered manufacturing defects, but are natural results of working with high-quality silk materials and digital production methods.
Damaged or Incorrect Items
If you receive a defective, damaged or incorrect product, please contact us within 14 days of delivery.
- Email help@sweetsultanclothing.com within 14 days
- Include order number and clear photos
- We will assess the issue and offer a suitable remedy—whether a replacement, refund, or store credit—based on your preference.
How to Request a Return
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Email us at help@sweetsultanclothing.com with the subject line “Return Request – [Order Number]”.
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Include clear photos of the item (if defective or incorrect).
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Our team will respond within 2–3 business days with next steps.
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If approved, return shipping instructions will be provided.
Order Cancellations
Orders may be cancelled within 24 hours of placement, provided they haven’t been shipped.
After dispatch, cancellations are no longer possible.
Out-of-Stock Items: In the event that an item is out of stock after your order is placed, we will notify you promptly. A full refund will be issued for the unavailable item(s). Exchanges or replacements will not be offered in such cases.
Jurisdiction-Based Consumer Rights:
United States
Under FTC rules, you are entitled to a refund or replacement if the item is faulty or not as described.
UAE
Under the UAE Consumer Protection Law, you have the right to a repair, replacement, or refund for faulty, unsafe, or misrepresented products.
In the above countries (United States the UAE), you are protected by law and may receive a repair, replacement, or refund if a product is faulty or not as described; however, returns for change of mind depend on the seller’s return policy.
Questions?
For help with returns, refunds, or exchanges, please contact us:
📧 Email: help@sweetsultanclothing.com
🕒 Support Hours: 10 AM – 5 PM IST (Mon–Fri)